Case Analysis Research Paper Example | Topics and Well Written Essays - 500 words

Case summary - Research Paper ExampleIt transports more passengers, and it is overly offers more regular schedule for domestic flights compared to its competitors. It offers first gear fares than any other airline because of its low-operating expenses. Chris Lauer vizors Southwest Airlines is the largest low-fare carrier in the world (1). Southwests also has a good customer service, a dedicated staff and personnel, and an exceptional commission team that keeps on making an excellent pricing and marketing plan for the company. One of Southwests successful strategies is service of process less congested airports that helped minimize total travel time for passengers, and this allowed the company to avoid paying the high landing fees and terminal gate costs. Southwest is routinely improving its information system for faster hang up of information in ball club to enhance the airlines function, cut costs, and improve its customer serviceOn account of Southwests aim to carry out it s low-fare strategy continually, the company operated only one oddball of aircraft. Along with this, Southwest flight attendants were responsible for cleaning up trash left by passengers and get the plane presentable for the next flight while rival carriers had cleaning crews. The airline also did non have a first-class section on any of its planes. Also, passengers with checked baggage who were connecting to other carriers in order to reach their destinations were not offered baggage transfer services. Southwest also has a tarnished reputation regarding the managements failure to conduct the required inspections for fuselage fatigue cracking.Southwests has growth opportunities by having a first-class section on its planes and by serving more domestic flights and possibly international flights. The airline should also offer a baggage transfer services to passengers who have connecting flights with other carriers in order to improve its customer service.